CVAC Intern-OIM Retour vers les opportunités

Duty Station : Tunis, Tunisia
Position Title : CVAC Intern
Classification : Internship
Type of Appointment : 6 months
Estimated starting date : June 2023
Reference Code : TN2022-046
Organizational Context and Scope:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the general oversight of the Immigration, Border Management (IBM) Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ & Sub Regional Coordinator, with overall guidance of chief of mission in Tunis and direct supervision of CVAC Team leader, the
Incumbent will provide administrative support for the Canadian Visa Application Centre operated by IOM.
Duties and Responsibilities:
1. Provide client service excellence to applicants at all times, in full compliance with the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work (SOW) and the IRCC Service Standards.
2. Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone, chat and e-mail inquiries from clients (including requirements for
submitting visa applications and the location of client’s passport), providing timely and accurate information to clients; providing assistance to clients with Value Added
Services. Informing clients of any changes to visa requirements or submission procedures.
3. Ensure the delivery of applications and passports from the VAC Visa office and vice versa for the passports.
4. Scanning applications into CANVAC software’s barcode scanning system.
5. Maintain a professional appearance and migrant friendly demeanor at all times.
6. Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global and IRCC staff locally.
7. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service.
8. Comply with the IOM Policy for a Respectful Working Environment”, “IOM
Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, Policy and Procedures for Preventing and Responding to Sexual
Exploitation and Abuse (PSEA) and the “IOM Policy on Reporting Irregular Practices,Wrongdoing and Misconduct”.
9. Such other duties as may be assigned by team leader, the Chief of Mission, subregional coordinator, regional manager, FMS/IBM Unit at HQ.
Desirable Qualifications and Experience:
• At the time of application, candidates are required to have recently completed (within a period of 1 year) or be enrolled in a graduate degree or the final year of an undergraduate prog